Support
Help with your account, playback, coins and safety.
Contact us
- Account, playback and coins
- support@bnjo.tv
- Safety concerns
- safety@bnjo.tv
- Privacy and data requests
- privacy@bnjo.tv
- Publishing on Banjo
- For publishers
If someone is in immediate danger, contact local emergency services first.
Common questions
How do I delete my account?
In the app, open Profile, then Settings, then Delete account. This removes your account, profile, friendships and shared content, and can’t be undone.
How do I report or block someone?
Choose Report or Block from a message, a profile or a personalized edition in the app. Our safety team reviews every report.
Something of mine was removed. Can I appeal?
Yes. Open the notice in the app and choose Appeal within 90 days. Each decision can be appealed once.
Can I buy coins?
No. Coins are free and have no cash value. You earn them by watching and playing, and use them to predict what happens next and for Starring you.
How do I remove my likeness from Starring you?
Open Starring you and choose to revoke your likeness. Your reference image is deleted. Read the biometric data policy for details.
How do I change my email or date of birth?
Write to support@bnjo.tv from the email on your account. For your privacy, these can’t be changed in the app.
Can I get a copy of my data?
Yes. Write to privacy@bnjo.tv and we’ll reply within 30 days.